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Monday, March 22, 2010

SEO vs. UX

At Method Engine we often find ourselves in a position of balancing the need to create a compelling user experience (UX) with the need to create an interactive experience that is highly findable by search engines (Search Engine Optimization). Determining the proper balance is important as it drives the design process and the budgeting process (allocating resources to one or both of these areas).

I'm sure you've come across example web sites that fall into both extremes. You've seen sites that are so laden with "keywords" that they have a cheap, untrustworthy look to them. And other great sites (you love them as soon as you see them - the UX is that compelling) that you would have never found on your own - you only saw the site because a friend sent you a link or you saw the URL on a TV spot or in a magazine.

You may have also found yourself trying to decide between allocating resources to SEO or spending these resources instead on updating an aging or flawed user-experience.

Every Method Engine engagement begins with a Strategy Phase. The only way to deal with this issue effectively is to have a good understanding of the customer, including their touch points with your brand and their use of technology.

Other key factors to consider are: What are the goals of the site? Will other marketing (or sales) initiatives take on the work of bringing people to the site or will this be accomplished primarily through search? What other customer touch points are there in the digital experience with the brand and how is this relevant to the new initiative?

These are just a few of the questions that should be addressed to come to a final strategy for deploying UX and SEO in a way that maximizes your marketing dollars.

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